What to Know About the JetBlue TrueBlue Frequent Flier Program

TrueBlue is the frequent flier program offered by New York-based airline JetBlue that provides loyal passengers with various options for earning and redeeming points. The program offers flexible award travel with no preset minimums or blackout dates, making it easy to redeem points for JetBlue flights.  And unlike other loyalty programs, even occasional travelers can benefit thanks to "Perks You Pick," which kick in after a TrueBlue member earns just 10 "tiles" (more on those tiles later). Additionally, members can pool points with friends and family.

Elite Mosaic status can be achieved by collecting 50 tiles, unlocking various Mosaic Signature Perks and additional customizable perks at different levels. “There’s a unique focus on partners that help the day-of travel experience,” Gilbert Ott, the director of partnerships at Point.me, tells Travel + Leisure, citing the free Blade helicopter airport transfers offered to top-tier Mosaic members. “However, a limited international route network (for the time being) means people may need to fly other airlines to destinations abroad.”

How to Sign Up

Joining JetBlue’s TrueBlue program is free. On the online sign-up page, you’ll need to provide personal details, including your name, contact information, and date of birth. Then, you’ll choose a password for your TrueBlue account. Once your account is verified, you'll be able to earn points through JetBlue flights and partner activities. 

Related: 9 Best Frequent Flier Programs

How to Earn Miles

Flights

The number of TrueBlue points you earn on JetBlue flights is based on a few different factors:

• Flight Cost: You earn at least three TrueBlue points per dollar spent when booking flights in Blue, Blue Plus, Blue Extra, or Mint fare classes.
• Booking Channel: Booking your flight on JetBlue’s website or through the JetBlue app earns you an additional 3x points.
• JetBlue Mosaic Status: Mosaic elite status members earn an extra 3x points on all paid JetBlue flights, regardless of fare class.

Travelers booking Blue Basic fares (JetBlue’s version of basic economy, introduced in 2019) earn fewer base points (1x) and a lower bonus (1x) for booking directly through JetBlue's website or app. However, if they have Mosaic status or are a JetBlue cardholder, they still earn 3x points.

JetBlue also offers bonus programs for frequent fliers:

• Take 3 Bonus: Earn 5,000 bonus points after flying three roundtrip JetBlue flights per calendar year.
• Lucky 7 Bonus: Earn 7,000 bonus points after flying seven roundtrip JetBlue flights per calendar year.
• Go Long Bonus: Earn 10,000 bonus points after flying 10 one-way JetBlue flights that are 1,600 miles or longer in the calendar year.

You can earn bonus points by paying for extras like upgrading to an Even More Space seat (200 bonus points) or paying pet fees (300 points).

JetBlue also has a few domestic and international airline partners, including Hawaiian Airlines, Icelandair, JSX, Qatar Airways, Silver Airways, and South African Airways. While you can only redeem TrueBlue points on Hawaiian Airlines and Qatar Airways, it’s easy to earn points on all these partners by adding your TrueBlue number to your flight reservation. The number of points you earn for partner flights mostly depends on the airline and booking class. 

Credit Cards

Aside from flying, one of the most straightforward ways to accumulate TrueBlue points is by applying for one of the airline’s co-branded credit cards. The JetBlue Card, the JetBlue Business Card, and the JetBlue Plus Card all let cardholders earn miles on their everyday spending and typically have lucrative signing bonuses based on minimum spending. For instance, new cardholders for the JetBlue Plus Card can earn 50,000 bonus points after spending $1,000 on purchases within the first 90 days. 

Other Ways to Earn

• TrueBlue Dining: Join TrueBlue Dining and earn 500 bonus TrueBlue points when you dine at eligible restaurants, plus additional points for regularly eating out.
• TrueBlue Shopping: JetBlue’s online shopping platform allows you to earn additional TrueBlue points on top of any points you may earn through credit card purchases.
• Jet Opinions: Share your opinions and complete surveys to earn 400 points.
• Peacock: Subscribe to Peacock and earn 1,000 points as a TrueBlue member.
• Rental Cars: Earn 100 points daily (200 for Mosaic members) and save up to 35 percent when booking Avis or Budget cars through Paisley, JetBlue’s travel booking site.
• Hotels: You can earn up to two TrueBlue points per one dollar spent on qualifying stays at most IHG properties or earn one point per one dollar when booking Yotel stays through Paisley.
• Airport Rewards: Earn one point per dollar when dining and shopping with over 1,000 merchants at 100+ airports.

Related: Everything You Need to Know About Earning and Redeeming Airline Miles

JetBlue Mosaic Status Tiers

JetBlue's TrueBlue program offers multiple tiers of Mosaic elite status with escalating perks and benefits. Frequent fliers with status can earn bonus points and enjoy privileges like priority boarding, free checked bags, complimentary in-flight beverages, seats with more legroom, same-day flight changes, expedited security access, dedicated check-in, and 24/7 support.

“​​JetBlue has invested heavily in its elite status program over the past two years, adding features and benefits including business class upgrades on their flights to Europe,” Gary Leff, travel expert from View from the Wing, tells T+L.

The airline uses a new system for awarding Mosaic status called "tiles." TrueBlue members can collect these tiles through various means, including flying with JetBlue and using the airline's co-branded credit cards. Specifically, you earn one tile for every $100 spent with JetBlue, JetBlue Vacations, and Paisley by JetBlue. JetBlue credit cardholders also earn one tile for every $1,000 spent on their card.

Here are the requirements and benefits for JetBlue Mosaic status tiers. 

Mosaic 1

Requirements: 

• Earn 50 tiles (by spending approximately $5,000 on JetBlue travel)

Benefits:

• Priority boarding
• Two free checked bags
• Complimentary beer, wine, and liquor
• Even More Space seats at check-in
• Same-day changes
• Priority security and check-in lines
• Status match with Avis (coming in 2024)

Mosaic 2

Requirements: 

• Earn 100 tiles (by spending approximately $10,000 on JetBlue travel)

Additional Benefits:

• Upgrade to Even More Space seats at booking, if available

Mosaic 3

Requirements: 

• Earn 150 tiles (by spending approximately $15,000 on JetBlue travel)

Additional Benefits:

• Four Mint upgrade certificates
• Dedicated Mosaic customer service line (coming in 2024)

Mosaic 4

Requirements: 

• Earn 250 tiles (by spending approximately $25,000 on JetBlue travel)

Additional Benefits:

• Two more upgrade certificates
• Four complimentary Blade helicopter transfers between Manhattan and JFK or EWR

Related: How to Use Airline Elite Status for Seat Upgrades, Free Checked Bags, Priority Check-in, and So Much More

Redeeming Miles

Flights

Award travel is easy to book on JetBlue — just search for flights on JetBlue's website and select "Use TrueBlue Points" to see prices displayed in points. Like most U.S. airlines, JetBlue adjusts its award ticket prices dynamically, reflecting changes in cash ticket prices based on demand. You can compare prices in points and dollars.

If you don't have enough TrueBlue points to cover the entire fare, JetBlue lets travelers pay with a combination of cash and points. Once you’ve selected your flight, you can use a slider to choose how many points to apply to the booking, provided you have a minimum of 500 TrueBlue points. This option is not available for Blue Basic fares.

Upgrades

While Mosaic 3 and Mosaic 4 travelers can use upgrade certificates for JetBlue’s Mint class, you cannot use TrueBlue points to upgrade to Mint. If you’ve booked an award ticket in economy, you would need to cancel it and rebook your ticket in Mint. 

Partner Airline Redemptions

TrueBlue points can be redeemed for flights on partners Hawaiian Airlines and Qatar Airways. JetBlue uses an award chart to determine the points needed based on the class of service, origin, and destination of the trip — award tickets start at just 6,000 TrueBlue points for an economy ticket within Hawaii.

Other Ways to Redeem Miles

• JetBlue Vacations: You can use your TrueBlue points to book complete vacation packages through JetBlue Vacations, which include flights, accommodations, and sometimes even activities. This can be a convenient way to use your points for a comprehensive travel experience.
• Points Payback: JetBlue Plus cardholders can redeem their TrueBlue points for statement credits up to $1,000 annually.
• Donate Points: JetBlue has partnered with multiple charities that allow frequent fliers to donate their points. Charities include Make-A-Wish, Miles4Migrants, and the New York Urban League.

How to Get the Most Out of Your JetBlue Points

Use the Best Fare Finder.

JetBlue's Best Fare Finder tool allows you to search for the best award prices on your selected route in a calendar format. This can help you identify dates with lower prices.

Optimize for Mint.

If you're seeking a premium travel experience, consider using your TrueBlue points to pay for a seat in Mint, JetBlue's business class with lie-flat seats. Just remember that you can't use your points to upgrade from an economy ticket — you have to book Mint from the start.

Combine points and cash.

JetBlue offers a Cash + Points option that allows you to pay for flights with a combination of currencies — and you get to choose the ratio between the two. This can be useful when you don't have enough points for the entire fare.